Right of rescission

Right of Withdrawal

“Customers who are consumers in accordance with the consumer protection law, may withdraw from a contract that was concluded at long-distance (or from a declaration of agreement that was submitted at long-distance) within a period of 7 working days, by means of a written declaration of withdrawal or return of the goods. The period of withdrawal begins with acceptance of the delivery of the ordered goods, although Saturdays do not count as working days. For consumer clients from Germany we allow a legal right of withdrawal within 14 days of receipt of the delivery. It suffices that the declaration of withdrawal is sent, without any statement of reasons, within the period allowed, Saturdays do not count as working days. The written declaration of withdrawal is to be addressed to the ÖWI Handels-GmbH, Josef Hafner-Strasse 4, 2100 Korneuburg, or sent by email to bestellung@oewi.at.

In the event of withdrawal, a return of the purchasing price, either as a whole or in part, will only be made step for step upon return of the ordered goods that were received by the purchaser. The address for return of the goods is ÖWI Handels-GmbH, Josef Hafner-Strasse 4, 2100 Korneuburg.

The costs of the return delivery are to be borne by the customer.

The goods should be returned in an unused state that enables them to be resold as new, and in the original packaging. In the case of articles that have been impaired by traces of use, or the packaging of which has been damaged, an appropriate compensation will be charged for the loss of value. The same applies if there are accessories or parts missing upon return of the goods.

There is no right of return in the case of services which, in accordance with the agreement, have begun within the 7-day period allowed for return, and in the case of goods that have been manufactured in accordance with customer specifications, or have been clearly tailored to meet personal requirements, as is the case, in particular, with the application or manufacture of printed elements specially made for individual glass logos.